Privacy Policy
At Lindor Pistachio (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Lindor Pistachio is a UK-based business offering premium chocolate products and related services. We are committed to handling personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at:
Email: support@lindorpistachio.com
2. Information We Collect
We may collect the following types of information when you interact with our website:
Personal Information
Full name
Email address
Telephone number
Billing and delivery address
Company name (where applicable)
Any information you provide through contact forms or email correspondence
Order Information
When placing an order, we may collect:
Products purchased
Order history
Payment status
Delivery information
Please note that payment card information is processed securely by our trusted payment providers. We do not store your full payment card details.
Technical Information
When you browse our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Referring website
Website usage statistics
3. How We Use Your Information
We use your personal information to:
Process and fulfil orders
Deliver products to you
Respond to enquiries and customer support requests
Manage your account where applicable
Improve our website and customer experience
Send service-related communications
Prevent fraud and maintain website security
Meet our legal and regulatory obligations
Send promotional offers and marketing communications where you have provided consent
4. Legal Basis for Processing
We process your personal information only where we have a lawful basis to do so, including:
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent (where required)
5. Marketing Communications
If you choose to receive marketing emails, we may send you updates about new products, promotions, seasonal offers and company news.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
6. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party service providers where necessary to operate our business, including:
Payment processing providers
Delivery and courier companies
Website hosting providers
IT and security service providers
Marketing and analytics platforms
Professional advisers where required by law
All third parties are required to protect your information and use it only for authorised purposes.
7. Cookies
Our website uses cookies and similar technologies to improve functionality, remember user preferences, analyse website traffic and enhance your browsing experience.
Cookies may also help us understand how visitors interact with our website so we can continue improving our services.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
While we take reasonable steps to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.
When information is no longer required, it will be securely deleted or anonymised.
10. Your Rights
Under UK data protection legislation, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where applicable
Restrict or object to certain processing activities
Request transfer of your data where legally applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details provided below.
11. Third-Party Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
12. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or website functionality.
The latest version will always be published on this page, together with the updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Lindor Pistachio
Email: support@lindorpistachio.com
Phone: +44 7778 779553